Appointment and Clinic Information
New Patient Appointments
To schedule a new patient appointment, a referral is required regardless of insurance. To schedule, please call our clinic at (415) 353-7700.
Returning Patient Appointments
Please call (415) 353-7700 to make a return appointment, or make an appointment request via MyChart. As a courtesy, please provide at least 48 hours notice if you need to change or cancel your appointment.
Hours of Operation
- Monday through Friday: 8 am to 5 pm
- Saturday and Sunday: Closed (except to registered class participants)
Payment Information
We accept cash, check, or credit cards for all services provided. All services are eligible for use with Healthcare Savings Accounts and Healthcare Reimbursement Accounts.
Insurance Coverage
You are required to have a referral to be seen, even if you have a PPO. The Osher Center clinic accepts insurance coverage for services. It is important that patients review their insurance plan benefits carefully to determine if their plan pays for the service(s) that will be received at the Center. Some insurance plans require pre-treatment authorizations for certain services. There may also be frequency limitations to the number of visits approved for a particular service. If this is the case, patients are expected to obtain prior approval from their insurance carrier and provide a copy of the authorization for treatment to the Osher Center clinic staff. If the plan does not cover a specific service, patients are expected to pay for the service provided. There is a 40% UCSF discount for cash payment for services.
Referral requirements
A referral by a clinician is required regardless of insurance (including PPO plans) to schedule an appointment with a provider new to your care. Referrals may be declined if the service is unable to meet the expectations of the patient or referring provider. Each referral includes the following information:
- Insurance card
- Prior authorization (if needed)
- Face sheet/demographics sheet
- Medical records
Osher Center CPT Codes
- 99205-PR OFFICE/OUTPATIENT NEW HIGH MDM 60-74 MINUTES
- 99215-PR OFFICE/OUTPATIENT ESTABLISHED HIGH MDM 40-54 MIN
- 99214-PR OFFICE/OUTPATIENT ESTABLISHED MOD MDM 30-39 MIN
- 99213-PR OFFICE/OUTPATIENT ESTABLISHED LOW MDM 20-29 MIN
- 90792-PR PSYCHIATRIC DIAGNOSTIC EVAL W/MEDICAL SERVICES
- 90836-PR PSYCHOTHERAPY W/PATIENT W/E&M SRVCS 45 MIN
- 90901- PR BIOFEEDBACK TRAINING,ANY MODALITY
- 97810-PR ACUPUNCT W/O ELEC STIMUL 15 MIN
- 97811-PR ACUPUNCT W/O ELEC STIMUL ADDL 15M
- 90791-PR PSYCHIATRIC DIAGNOSTIC EVALUATION
- 90834-PR PSYCHOTHERAPY W/PATIENT 45 MINUTES
- 90853-PR GROUP PSYCHOTHERAPY
- 90791 -- PR PSYCHIATRIC DIAGNOSTIC EVALUATION
New patients must complete the form and return it to our office no later than one week before their first appointment.
Email: [email protected] | Fax: 415-353-7358 | Phone: 415-353-7700
Adult New Integrative Health Consultation Form
- Complete on a computer or mobile phone: Online Form
- Fill and save: PDF, Word (English)
- Form available in Spanish, Russian, Traditional Chinese, and Simplified Chinese
Pediatric New Integrative Health Consultation Form
Avoid filling out the intake forms via MyChart or Email “Preview” due to progress saving issues. To avoid progress being erased we recommend using Adobe Acrobat or a web browser to fill out the PDF. Try filling out the Name field first, and then save/download the file. Once saved to your computer, close out the online file and then reopen the downloaded file to see if the progress saved your name correctly.
Patient Responsibilities
As a patient at UCSF Medical Center, you also have the following responsibilities:
- To follow UCSF’s rules, regulations and policies affecting patient care and conduct.
- To be considerate of UCSF facilities and equipment and to use them in such a manner so as not to abuse them.
- To respect the rights and property of other patients and UCSF personnel. Just as you want privacy, a quiet atmosphere and courteous treatment, so do other patients. You have the responsibility to honor UCSF’s right to restrict visitors as noted above, comply with UCSF’s policies prohibiting smoking and use of illicit or non-prescribed drugs or alcohol, and to use the telephone, television and lights courteously so that you do not disturb others.
- To conduct yourself in a respectful manner in communications and interactions with UCSF staff, patients and visitors. This includes refraining from inappropriate, discriminatory, harassing or abusive language and behavior.
- To report, to the best of your knowledge, accurate and complete information regarding any matters pertaining to your health to the physicians and other health care professionals who care for you.
- To be informed and to ask questions by making an effort to understand your health care needs and by asking your health care provider for information relating to your treatment. Your health care provider may not know when you are confused or uncertain or just want more information. If you don’t understand the medical words they use, ask for a simpler explanation.
- To recognize that as a teaching institution, UCSF has a commitment to the education of future health care professionals. Patients receiving care at UCSF are a part of this process.
- To cooperate with the members of UCSF’s health care team who provide care to you.
- To follow the treatment plan recommended by the health care provider responsible for your care. This includes following the instructions of the other health team members, such as nurses and physical therapists, as they carry out the coordinated plan of care. It is your responsibility to tell your health care provider whether or not you can and want to follow the treatment plan recommended for you. The most effective plan is one in which all participants agree is best and which is carried out exactly.
- To understand how to continue your care after you leave UCSF, including when and where to get further treatment and what you need to do at home to help with your treatment.
- To accept the consequences of your own decisions and actions if you choose to refuse treatment or not to comply with the instructions given by your health care provider.
- To keep appointments and cooperate with your health care provider. If you need to cancel an appointment, you should do so at least 24 hours before your appointment time or within the time frame required by your health care provider.
- To pay bills promptly to ensure that your financial obligations for your health care are fulfilled. Late payments increase overall charges. You are responsible for working with your account representative to make payment arrangements and providing the information necessary to determine how your hospital bill will be paid.
- To provide UCSF with a copy of your Advance Health Care Directive if you have one.
Patient Rights
At UCSF, we respect the confidentiality of our patients, colleagues, and visitors. We recognize that each patient has unique health care needs and we encourage partnership between the patient and the health care team. We encourage patients or their legally designated representative to participate in discussions and decisions about their treatments, options, alternatives, risks, and benefits. Below are links to your rights as a patient, provided in English, Chinese, Russian and Spanish:
Patient Privacy
We are committed to protecting your medical information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see UCSF’s Patient Privacy Rights.
Directions & Transportation
The Osher Center Clinic is on the 4th floor at 1545 Divisadero Street, on the UCSF Mount Zion Campus in San Francisco. Click here for more information about parking, shuttles, and buses.
Patient Medical Records
Click here for more information about how to request your medical records.
Service Animal FAQ
Click here to review UCSF policies on service animals.
We Welcome Feedback
If you would like to submit a compliment, concern, or other feedback, please contact the Osher Center Clinic Practice Supervisor, Heather De Martini.
Our Integrative Health Care Team
UCSF Health is recognized globally for its innovative treatments, advanced technology, and pioneering research. Receiving care at our academic health center means you’ll benefit from a collaborative team of health professionals focused on your well-being.
Your team may include fellows, residents, and health professions students, all working under the supervision of an attending clinician. Together, we assess your condition and develop a comprehensive treatment plan.
Attending Physicians: Medical Doctors (MD) and Doctors of Osteopathic Medicine (DO) direct and supervise your treatment while training health care professionals.
Fellows: Doctors who have completed residency and are now undergoing advanced training in a specialty.
Interns and Residents: Doctors who have completed medical school and are receiving training in a chosen specialty.
Sub-interns: Medical students in their final year of training before beginning residency.
Trainees: Health professions students in clinical training.
Clinical Psychologists: Specialists in psychotherapy and emotional well-being.
Clinical Pharmacists: Specialists in safe, effective use of medications and supplements.
Physician Associates (PA): Licensed health care professionals who collaborate with physicians to provide patient care.
Nurse Practitioners (NP): Registered nurses with advanced education and training who deliver patient care.
Licensed Acupuncturists: Specialists with four or more years of training in East Asian Medicine.
Registered Dietitians: Specialists who provide expert nutritional care and counseling.
Physical Therapists: Specialists who assess your mobility and help you move safely.
Certified Massage Therapists: Specialists who use clinical massage techniques to relieve discomfort and promote relaxation.
Practice Supervisors: Manage all clinical operations during outpatient hours.
Medical Assistants: Help coordinate care with your health care providers.
Practice Coordinators: Provide administrative support, such as scheduling appointments for new patients, follow-up visits and obtaining prior authorizations.
Interpreters: Offer virtual translation services for patients, familiesand the health care team in any language, including sign language.
Integrative Acupuncturists: Promote whole-body healing by balancing blood flow and “qi” energy through East Asian Medicine practices.
Integrative Ayurveda Specialists: Help patients achieve balance through specific dietary and lifestyle practices based on one of the world’s oldest healing systems.
Integrative Dietitians: Partner with patients and healthcare providers to create personalized nutritional plans that support each patient’s unique health needs.
Integrative Geriatricians: Offer holistic care tailored to the needs of older adults, supporting health and disease management across different stages of aging.
Integrative Massage Therapists: Reduce stress responses, promote healing, and enhance relaxation to support patients’ overall well-being.
Integrative Medicine Consultants: Listen to patient concerns and goals, offering a whole-person approach to health care based on individual needs.
Integrative Oncologists and Palliative Care: Provide holistic, personalized care recommendations and integrative treatment plans for patients and families facing cancer.
Integrative Pediatricians: Blend conventional and complementary therapies to develop personalized care plans for children and families.
Integrative Physical Therapists: Offer a holistic approach to injury recovery and pain management, focusing on the whole body.
Integrative Psychiatrists: Combine conventional and complementary therapies to help patients navigate life challenges, chronic illness, and mind-body health.
Integrative Rheumatologists: Support patients with autoimmune rheumatic conditions, such as systemic lupus.
Integrative Sleep Psychologists: Specialize in Cognitive Behavioral Therapy for Insomnia (CBT-I), an effective treatment for sleep disorders.
Integrative Women’s Health Specialists: Provide comprehensive care for women’s health needs across the lifespan.
In-person and Teleheath Visits
The Osher Center Clinic is offering in-person and telehealth visits. Patients who come into the Center to receive care will be contacted by our clinic staff to discuss new appointment policies.
Patients and visitors are no longer required to wear masks in the clinic, but wearing a mask is highly recommended.
For more information about UCSF Health’s COVID-19 response, please visit https://www.ucsfhealth.org/.
For questions about possible COVID-19 symptoms (such as fever, cough, and/or shortness of breath), use the coronavirus symptom-checker through your MyChart account. If your symptoms are severe, dial 9-1-1 or go to the emergency room for evaluation.
