Appointment and Clinic Information

Clinic staff welcoming patient

Clinic Adjustments Due to COVID-19

The Osher Center Clinic is offering in-person and telehealth visits. Patients who come into the Center to receive care will be contacted by our clinic staff to discuss new appointment policies.

For your safety, all of our patients, staff, and providers will be screened to ensure that they are free of symptoms before entering the clinic each day. Everyone entering the building will receive a mask to be worn at all times. Please plan to arrive for your visit at least 20 minutes prior to the scheduled start time to ensure that there is ample time for screening and getting you settled into a room.

We are closely following the evolving San Francisco Department of Public Health orders regarding visitors who accompany our patients. Patients planning to be accompanied by a visitor or caregiver should discuss current visitor guidelines with our staff. Please note that only trained service animals are permitted in the clinic environment.


Additional safety measures include:

  • Offering advanced electronic check-in on MyChart
  • Limiting the number of patients in our clinic
  • Limiting elevator passenger capacity
  • Facilitating social/physical distancing in our waiting area and throughout the building
  • Conducting enhanced cleaning procedures

For more information about UCSF Health’s COVID-19 response, please visit https://www.ucsfhealth.org/.

For questions about possible COVID-19 symptoms (such as fever, cough, and/or shortness of breath), use the coronavirus symptom-checker through your MyChart account. If your symptoms are severe, dial 9-1-1 or go to the emergency room for evaluation.

New Patient Appointments

To schedule a new patient appointment, please call our New Patient Navigator at (415) 353-7716.

Returning Patient Appointments

Please call (415) 353-7700 to make a return appointment. As a courtesy, please provide at least 48 hours notice if you need to change or cancel your appointment.

Hours of Operation

  • Monday through Friday: 8 am to 5 pm
  • Saturday and Sunday: Closed (except to registered class participants)

Payment Information

We accept cash, check, or credit cards for all services provided. All services are eligible for use with Healthcare Savings Accounts and Healthcare Reimbursement Accounts.

Insurance Coverage

You are required to have a referral to be seen, even if you have a PPO. The Osher Center clinic accepts insurance coverage for services. It is important that patients review their insurance plan benefits carefully to determine if their plan pays for the service(s) that will be received at the Center. Some insurance plans require pre-treatment authorizations for certain services. There may also be frequency limitations to the number of visits approved for a particular service. If this is the case, patients are expected to obtain prior approval from their insurance carrier and provide a copy of the authorization for treatment to the Osher Center clinic staff. If the plan does not cover a specific service, patients are expected to pay for the service provided. There is a 40% UCSF discount for cash payment for services.

Referral requirements

  • Referral
  • Insurance card
  • Prior authorization (if needed)
  • Face sheet/demographics sheet
  • Medical records 

Osher Center CPT Codes

  • 99205-PR OFFICE/OUTPATIENT NEW HIGH MDM 60-74 MINUTES
  • 99215-PR OFFICE/OUTPATIENT ESTABLISHED HIGH MDM 40-54 MIN
  • 99214-PR OFFICE/OUTPATIENT ESTABLISHED MOD MDM 30-39 MIN
  • 99213-PR OFFICE/OUTPATIENT ESTABLISHED LOW MDM 20-29 MIN
  • 90792-PR PSYCHIATRIC DIAGNOSTIC EVAL W/MEDICAL SERVICES
  • 90836-PR PSYCHOTHERAPY W/PATIENT W/E&M SRVCS 45 MIN
  • 90901- PR BIOFEEDBACK TRAINING,ANY MODALITY
  • 97810-PR ACUPUNCT W/O ELEC STIMUL 15 MIN
  • 97811-PR ACUPUNCT W/O ELEC STIMUL ADDL 15M
  • 90791-PR PSYCHIATRIC DIAGNOSTIC EVALUATION
  • 90834-PR PSYCHOTHERAPY W/PATIENT 45 MINUTES
  • 90853-PR GROUP PSYCHOTHERAPY
  • 90791 -- PR PSYCHIATRIC DIAGNOSTIC EVALUATION 

Please note: Clicking a PDF document below will open the document in your browser. Clicking the Word documents below will download the document into your computer's download folder. 

Adult New Patient Forms

New adult patients must complete the following form below before their first visit. Please download and use the application Adobe Acrobat Reader DC to complete the form. Please return it to our office within one week of scheduling your new patient appointment.

  • Adult New Patient Form: PDF 

Pediatric New Patient Forms

New pediatric patients must complete the following form before their first visit. Please bring the completed form with you to your first appointment.

  • Pediatric Intake Form: PDF or Word

Patient Responsibilities

As a patient at UCSF Medical Center, you also have the following responsibilities:

  • To follow UCSF’s rules, regulations and policies affecting patient care and conduct.
  • To be considerate of UCSF facilities and equipment and to use them in such a manner so as not to abuse them.
  • To respect the rights and property of other patients and UCSF personnel. Just as you want privacy, a quiet atmosphere and courteous treatment, so do other patients. You have the responsibility to honor UCSF’s right to restrict visitors as noted above, comply with UCSF’s policies prohibiting smoking and use of illicit or non-prescribed drugs or alcohol, and to use the telephone, television and lights courteously so that you do not disturb others.
  • To conduct yourself in a respectful manner in communications and interactions with UCSF staff, patients and visitors. This includes refraining from inappropriate, discriminatory, harassing or abusive language and behavior.
  • To report, to the best of your knowledge, accurate and complete information regarding any matters pertaining to your health to the physicians and other health care professionals who care for you.
  • To be informed and to ask questions by making an effort to understand your health care needs and by asking your health care provider for information relating to your treatment. Your health care provider may not know when you are confused or uncertain or just want more information. If you don’t understand the medical words they use, ask for a simpler explanation.
  • To recognize that as a teaching institution, UCSF has a commitment to the education of future health care professionals. Patients receiving care at UCSF are a part of this process.
  • To cooperate with the members of UCSF’s health care team who provide care to you.
  • To follow the treatment plan recommended by the health care provider responsible for your care. This includes following the instructions of the other health team members, such as nurses and physical therapists, as they carry out the coordinated plan of care. It is your responsibility to tell your health care provider whether or not you can and want to follow the treatment plan recommended for you. The most effective plan is one in which all participants agree is best and which is carried out exactly.
  • To understand how to continue your care after you leave UCSF, including when and where to get further treatment and what you need to do at home to help with your treatment.
  • To accept the consequences of your own decisions and actions if you choose to refuse treatment or not to comply with the instructions given by your health care provider.
  • To keep appointments and cooperate with your health care provider. If you need to cancel an appointment, you should do so at least 24 hours before your appointment time or within the time frame required by your health care provider.
  • To pay bills promptly to ensure that your financial obligations for your health care are fulfilled. Late payments increase overall charges. You are responsible for working with your account representative to make payment arrangements and providing the information necessary to determine how your hospital bill will be paid.
  • To provide UCSF with a copy of your Advance Health Care Directive if you have one.

Patient Rights

At UCSF, we respect the confidentiality of our patients, colleagues, and visitors. We recognize that each patient has unique health care needs and we encourage partnership between the patient and the health care team. We encourage patients or their legally designated representative to participate in discussions and decisions about their treatments, options, alternatives, risks, and benefits. Below are links to your rights as a patient, provided in English, Chinese, Russian and Spanish:

Patient Privacy

We are committed to protecting your medical information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see UCSF’s Patient Privacy Rights.

Directions & Transportation

The Osher Center Clinic is on the 4th floor at 1545 Divisadero Street, on the UCSF Mount Zion Campus in San Francisco. Click here for more information about parking, shuttles, and buses.

Patient Medical Records

Click here for more information about how to request your medical records.

Service Animal FAQ

Click here to review UCSF policies on service animals.

We Welcome Feedback

If you would like to submit a compliment, concern, or other feedback, please contact the Osher Center Clinic Practice Supervisor, Heather De Martini.

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