Appointment and Clinic Information
COVID-19 Update: For the health and safety of our community, the Osher Center has transitioned all in-person visits to video and phone for the time being. Massage therapy appointments are canceled until further notice. Our clinic staff will contact you if you have a scheduled appointment affected by these changes.
New Patient Appointments
To schedule a new patient appointment, please call our New Patient Navigator at (415) 353-7716, or complete an online Appointment Request Form by clicking the link below.
Returning Patient Appointments
Please call (415) 353-7700 to make a return appointment. As a courtesy, please provide at least 48 hours notice if you need to change or cancel your appointment.
Hours of Operation
- Monday: 8 am to 6 pm
- Tuesday: 8 am to 6 pm
- Wednesday: 8 am to 6 pm
- Thursday: 8 am to 6 pm
- Friday: 8 am to 5 pm
- Saturday: Closed (except to registered class participants)
- Sunday: Closed (except to registered class participants)
Payment Information
We accept cash, check, or credit cards for all services provided. All services are eligible for use with Healthcare Savings Accounts and Healthcare Reimbursement Accounts.
Insurance Coverage
The Osher Center clinic accepts insurance coverage for services. It is important that patients review their insurance plan benefits carefully to determine if their plan pays for the service(s) that will be received at the Center. Some insurance plans require pre-treatment authorizations for certain services. There may also be frequency limitations to the number of visits approved for a particular service. If this is the case, patients are expected to obtain prior approval from their insurance carrier and provide a copy of the authorization for treatment to the Osher Center clinic staff. If the plan does not cover a specific service, patients are expected to pay for the service provided. There is a 40% UCSF discount for cash payment for services.
Please note: Clicking a PDF document below will open the document in your browser. Clicking the Word documents below will download the document into your computer's download folder.
Adult New Patient Forms
New adult patients must complete all three forms below before their first visit. Please bring the completed forms with you to your first appointment.
- New Patient Intake Questionnaire: PDF or Word
- UCSF Intake Form: PDF or Word
- New Patient Registration Form: PDF or Word
Pediatric New Patient Forms
New pediatric patients must complete the following form before their first visit. Please bring the completed form with you to your first appointment.
Patient Rights
At UCSF, we respect the confidentiality of our patients, colleagues, and visitors. We recognize that each patient has unique health care needs and we encourage partnership between the patient and the health care team. We encourage patients or their legally designated representative to participate in discussions and decisions about their treatments, options, alternatives, risks, and benefits. Below are links to your rights as a patient, provided in English, Chinese, Russian and Spanish:
Patient Privacy
We are committed to protecting your medical information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see UCSF’s Patient Privacy Rights.
Directions & Transportation
The Osher Center Clinic is on the 4th floor at 1545 Divisadero Street, on the UCSF Mount Zion Campus in San Francisco. Click here for more information about parking, shuttles, and buses.
We Welcome Feedback
If you would like to submit a compliment, concern, or other feedback, please contact the Osher Center Clinic Practice Supervisor, Heather De Martini.
Patient Medical Records
Click here for more information about how to request your medical records.
